Sales Policy

Effective Date: December 3, 2024

Welcome to SmartLockkGuard! Our Sales Policy outlines the terms and conditions related to purchases made on our website, www.smartlockkguard.com. By making a purchase on our website, you agree to adhere to the following policy. Please read this carefully to ensure a smooth transaction process.

1. Acceptance of Orders

All orders placed on SmartLockkGuard are subject to acceptance. When you place an order, we will send an order confirmation email acknowledging that we have received your request. However, this does not constitute an acceptance of the order. We reserve the right to accept or decline any order for any reason, including, but not limited to:

  • Product unavailability
  • Issues with payment processing
  • Errors in product descriptions or pricing

If we are unable to process your order, we will notify you promptly and offer a solution such as a full refund, or an exchange where applicable.

2. Product Availability

We make every effort to ensure that products on our website are in stock. However, due to demand fluctuations, certain products may become unavailable. In the case that an item is out of stock, we will inform you and either offer a similar product or cancel your order with a full refund.

  • Backorders: In the event that an item is on backorder, we will provide you with an estimated ship date. You may choose to wait for the item or cancel your order.
  • Limited Editions: Some products may be limited in availability and may sell out quickly. We recommend placing your order as soon as possible to ensure availability.

3. Pricing and Payment

  • Pricing: All prices displayed on SmartLockkGuard‘s website are listed in USD and are subject to change without notice. We strive to provide accurate pricing, but errors may occur. If an error is found, we will notify you and offer you the choice to either accept the corrected price or cancel your order.
  • Payment Methods: We accept a variety of secure payment methods including credit cards, PayPal, and other popular online payment gateways.
  • Sales Tax: Sales tax will be applied to your order based on the shipping address. The applicable sales tax will be calculated and displayed at checkout.

4. Order Processing and Shipping

  • Order Processing Time: Orders are processed within 1-3 business days. Processing time may vary during peak seasons or holidays, but we will notify you of any delays.
  • Shipping Methods: We offer a range of shipping options, and shipping fees will be calculated based on your location and chosen method at checkout.
  • Shipping Delays: While we strive to ship orders promptly, external factors like weather, carrier delays, or high demand may cause shipping delays. SmartLockkGuard is not responsible for delays caused by shipping carriers.

5. International Orders

Currently, SmartLockkGuard only ships within the United States. We do not offer international shipping at this time. If we expand our shipping options in the future, we will notify our customers accordingly.

6. Returns and Exchanges

We strive for customer satisfaction. If you are not fully satisfied with your purchase, our Refund and Return Policy allows you to return eligible items within 30 days of receiving your order for a refund or exchange.

  • Condition of Returned Items: Items must be unused, in their original packaging, and in resalable condition for returns and exchanges to be accepted.
  • Refund Process: Refunds will be issued to the original method of payment. Please note that shipping fees are non-refundable unless the product is defective or incorrect.

For complete details, please refer to our Refund and Return Policy.

7. Cancellations

You may cancel an order before it is processed by contacting SmartLockkGuard customer service. Once an order is shipped, it cannot be canceled, but you can request a return once the product is received.

8. Customer Responsibilities

  • Accuracy of Information: You are responsible for providing accurate shipping and billing information. Any errors may result in delays or issues with your order.
  • Review Order: Please review your order carefully before completing the purchase to ensure all items and details are correct.

9. Security and Fraud Prevention

SmartLockkGuard takes security seriously and employs advanced measures to protect your personal information. We reserve the right to cancel any order or refuse service if fraudulent activity is detected, or if we suspect the information provided is not accurate or legitimate.

10. Customer Support

If you have any questions about your order or our Sales Policy, please contact our customer support team:

11. Limitation of Liability

SmartLockkGuard is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the products sold on our website. Our total liability is limited to the amount paid for the product(s) in question.